• Payment is due strictly on completion of the work carried out, unless prior arrangement has been agreed.
• Late payment charges will apply £25.00 will be added to your invoice if not paid after 3 days and every day until payment has been cleared.
  Failing the payment period of 7 days your details will past on to our Debt Collection Agent and further fees will be added to the amount outstanding.
• Payment to be made by by VISA or Mastercard, bank transfer or cash. Call the office during normal opening times. Tel Number 01202 986061.
• Prior to work being carried out, a full visual inspection will be carried out internally and externally, with notes of any damage, stains etc. being recorded and photographed as necessary to ensure the protection of the owner and the engineer, the customers signature of agreement will be required.
• Servicing will be carried out to the highest standard to ensure the safety of the owner.
• All workmanship is warranted for six months providing NO unauthorised changes or modifications are made which affect the already completed work. We will not be responsible for any other contractor instructed by you to carry out work on previous work carried out by us.
• Where, during a service, a fault is found which is beyond the normal service schedule, the owner’s permission to repair or replace will be obtained before such work is carried out, an excess charge for the time and parts will be made.
• All parts used will be of genuine manufacturers specification, if applicable to suppliers may use non OEM parts which may only be available. i.e.(discontinued OEM parts). ​



ADDITIONAL INFORMATION

On the day of your service or call out:

• Please ensure the engineer is able to gain access to the caravan/motorhome and all keys are available for security devices etc.
• It is ‘YOUR’ responsibility, to ensure that the Caravan/Motorhome/Trailer, if servicing at a storage compound, the storage company is aware that we will be carrying out services on your vehicle on the said date & time, otherwise the booked service charge plus call out fee will be applied. (See rates below).
• It is the owners responsibility to ensure that access is available at the time and date agreed for servicing, and that there is sufficient clearance of a minimum of 1 meter, to access the wheels and external equipment and that the interior of the vehicle is clear of obstructions, to gain access to the internal equipment to service, lockers should be relatively empty to enable damp survey access. A charge for non cleared vehicles will be charged at our half hour rate.
• The toilet cassette “MUST” be empty and cleaned, as the toilet can not be inspected.
• Special order parts are not refundable and will include carriage costs as appropriate, you may be requested to pay for certain costly parts/appliances in advance.
• All wheels will be torqued to the correct setting and customer will be asked to sign that this was done before engineer leaves.
• On completion of works all appliances will be turned off from source.



Damages:
We will not accept any responsibility for any damages caused by items left in the caravan or motorhome and campervan.
These should be removed before the service and stored in a suitable area.
Personnel items left in the caravan, motorhome or campervan are left at the owners own risk, Prime Caravan Care Ltd will not be held responsible for damages/theft of any items left in any vehicle,
You will be required to report any damages to us as soon as possible.
We will do our very best to note any damages to any vehicle before any service or work is carried out and a note will be made of this.
We will contact you if there are any damages made by us on the service and will be noted and rectified as soon as possible.

PRIME CARAVAN CARE LTD
Companies House Registration Number: 10980070.
VAT No: 429 4850 69
IF YOU REQUIRE A VAT INVOICE PLEASE CONTACT US ON 01202986061